Reference

How Our Legal Framework Applies to Your Account

777jeli operates under terms that depend on your local law and eligible region — eligibility is not universal, and it is your responsibility to confirm that accessing this platform is permitted where you are.

Jurisdiction-dependent accessbKash, Nagad, Rocket covered under payment termsAccount-level user rightsBangladesh-applicable scopeTerms subject to change with notice
777jeli How Our Legal Framework Applies to Your Account
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

Our legal obligations extend to how we store and protect your account data. We collect the information needed to operate your account — including your registered mobile number, wallet identifiers for bKash, Nagad, or Rocket, and transaction history. That data is held securely and is not sold to third parties. Cookie use on our platform is limited to functional and analytical purposes; you can manage cookie preferences from your browser settings at any time.

Data Retention Account data — including bKash and Nagad transaction records — is retained for as long as your account is active and for the period required by applicable law after closure.
Account Security Each login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately through live chat to freeze the account.
Cookie Policy We use functional cookies to keep your session active and analytical cookies to understand lobby usage. No advertising cookies are placed without your consent, and you may withdraw consent via browser settings.
Requesting Changes To request correction or deletion of your personal data, submit a written request through the Help Centre. We aim to respond within the timeframe set out in our full privacy policy.
REACH OUR TEAM

How to Contact Us on Legal Matters

If you have a question about how our legal terms apply to your account — including disputes over bKash or Nagad transactions, account suspension, or data held on your profile — our support team handles these through the channels below. Raise your legal query with as much account detail as possible so we can route it correctly.

Team online

Live Chat

Connect via the live chat icon in the lobby for account-related legal queries. Have your registered mobile number ready to confirm your identity before we discuss account details.

Email Support

Send detailed legal or dispute queries to our support email. Include your account reference and the relevant transaction — bKash, Nagad, or Rocket — so the team can locate your records quickly.

Account Help Centre

Access the Help Centre from your logged-in account dashboard to raise formal legal requests, including data access or account closure. Written requests are logged and responded to in order received.

Common Legal Questions About Your Account

These are the questions we receive most often about how our terms apply, what rights you hold as an account holder, and how to act on those rights. If your question is not covered here, contact support through live chat or email.

Access depends on your local law and eligible region. It is your responsibility to confirm that accessing this platform is lawful where you are before opening an account or depositing funds.

Transaction records linked to bKash, Nagad, or Rocket deposits are stored securely in your account history and retained in line with our data retention policy and any applicable legal period after account closure.

Log in, head to the Help Centre in your account dashboard, and submit a written data access request. We will respond within the timeframe stated in our full privacy policy.

We reserve the right to suspend or close accounts that breach eligibility conditions or our terms. Where legally required, we will notify you; in urgent cases, action may be taken before notice is given.

Contact support via live chat or email with your account reference and the specific bKash, Nagad, or Rocket transaction in question. All disputes follow the resolution process set out in our full terms.

Contact our support team immediately through live chat. Provide your registered mobile number so we can verify your identity and place a security hold on the account while we investigate.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.